6 Tips for Successful Email Marketing

Email Marketing can be a quick way to reach out to a large group of people when it's done appropriately.  As with all digital marketing, email marketing requires a clear set of goals, strategy for achieving the goals and a plan for measuring success.  If something isn't working, make changes and measure again.  

If you're struggling to find success with your email marketing campaign, here are six best practices for email marketing:

1. Take the time to format a nice template for your recurring email marketing efforts.  Not only will it help your readers identify what you're communicating - monthly newsletter, industry alert, etc. - it will also reinforce your brand's professionalism. 
2. Graphics and formatting will only go so far, content generation is the key to successful email marketing campaigns.   Your audience wants to receive information that's interesting, useful and relevant to them.  If you email campaign isn't successful, it's probably not because of your formatting, graphics or the time of day you sent your message.  In the words of Seth Godin, "Don't waste time looking for a better pencil--learn to write better."
3. If you have to choose between having "Dear [name]" on your emails or not having personalized emails at all, go without the personalization.  There is nothing that turns readers off faster than seeing your sloppiness and laziness in the very first line.  If you're not willing to take the time to go through your list and check the contact information for every individual it's unlikely your readers are going to spend the time to read your email.
4. Avoid fancy HTML images and use text in your emails wherever possible.  Yes, the HTML looks very polished, but your readers have to download the images in order to see what you're trying to communicate.  Create content that is easy to digest and doesn't require work on the part of your readers.  Additionally, if you're going to archive your work online, text is SEO friendly whereas graphics need to be properly tagged to appeal to search engines.
5. Before you ask me to do something for you, ask yourself if it's fun, if it's worth my time and if I'm going to being compensated appropriately.  It's unlikely you'll get a high rate of participation if the answer to two out of those three questions is "no". 
6. Set expectations about how often your readers are going to hear from you and what you're going to say, but most importantly, live up to those expectations.  If you're publishing a monthly newsletter, send it on the same day of each month, e.g. (the first Wednesday, Second Tuesday, etc.).  If you're sending out a security alert email, have a criteria for how serious something needs to be before you send message out.  

Avoiding Project Apocalypse

Seth Godin's blog post today, The three toxic stooges of the project apocalypse, really resonated with me.  Seth names the three components that contribute to project failure: over promising, under sharing and lack of polish.

I cannot agree more with the first two components: over promising and under sharing or lack of communication are fatal to projects.

In my experience, people who excel at managing expectations and have strong communication skills tend to be good project managers because they minimize the chance for disappointment.

In my own career I have often been faced with the unpleasant task of bringing a team - or my boss - back to reality.  This is probably partly because I have been a part of companies that aren't well versed in digital and social media marketing, and so the constraining resources are less obvious to those around me.

It comes back to under promising and over delivering, which is an easy way to manage expectations.  When you under promise just a bit and communicate clearly what your objectives are, your clients are more likely to have realistic expectations for their project.  It also gives you just a bit of wiggle room to impress your clients, which tends to make them happy.  And happy clients are usual return customers who are more likely to refer you new business.